Refund policy
We want you to be happy with your PANELS products. If something isn't right, please reach out and we'll do our best to help.
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Products sold as packs or sets must be returned complete. You'll also need your receipt or other proof of purchase.
To request a return, contact us at admin@panelsprint.com before sending anything back.
If your return is accepted, we'll provide instructions on how and where to send your package. Please do not send products back without first requesting a return, as unauthorized returns may not be accepted.
Unless the return is due to an error by PANELS LLC or a product that arrived damaged or defective, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
You can contact us with any return questions at admin@panelsprint.com.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your order arrives damaged or defective, or you receive the wrong product, contact us as soon as possible at admin@panelsprint.com with your order number and, when applicable, photos showing the issue.
We'll evaluate the issue and work with you to make it right. Depending on the circumstances, this may include a replacement, refund, or other appropriate resolution.
If the problem resulted from an error by PANELS or the product arrived damaged or defective, you will not be responsible for return shipping costs when a return is required.
Exceptions and Non-Returnable Items
Certain products cannot be returned, including:
- Custom, personalized, or made-to-order products
- Products that have been used, drawn on, written in, cut, altered, or otherwise modified
- Opened or partially used packs, sets, or bundled products
- Gift cards
- Products specifically marked Final Sale
Custom or personalized products that arrive damaged, defective, or materially different from the approved order are still eligible for review. Please contact us if you have a question about whether a particular product is eligible for return.
Exchanges
We do not currently process direct exchanges.
The fastest way to receive a different product is to request a return for the item you have. Once the return is accepted, you can place a separate order for the new product.
Refunds
We'll notify you after we've received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.
Original shipping charges are not refundable unless the return resulted from an error by PANELS or as otherwise required by law.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at admin@panelsprint.com.