Shipping policy

Last updated: September 1, 2026

Thank you for shopping with PANELS. We pack and ship our products with care and want to make getting your order as simple and reliable as possible.

This Shipping Policy applies to purchases made through printedpanels.shop.

ORDER PROCESSING

Most in-stock orders are processed and prepared for shipment within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding major U.S. holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During product launches, promotions, holidays, periods of unusually high order volume, or other circumstances outside our reasonable control, processing may take longer. If we anticipate a significant delay affecting your order, we will make reasonable efforts to communicate with you.

Some custom, made-to-order, pre-order, or specialty products may require additional production time. When applicable, estimated production or processing times will be stated on the applicable product page or communicated at the time of purchase.

SHIPPING DESTINATIONS

PANELS currently ships online orders within the United States.

International shipping is not currently available through our online store.

SHIPPING RATES

Available shipping methods and applicable shipping charges are calculated and displayed at checkout based on factors such as your order, destination, package size, weight, and available carrier services.

From time to time, PANELS may offer free or discounted shipping as part of a promotion or when an order meets a specified purchase threshold. Any applicable terms will be displayed with the promotion or during checkout.

ESTIMATED DELIVERY TIMES

Delivery estimates shown at checkout begin after your order has been processed and transferred to the shipping carrier.

Processing time and shipping transit time are separate.

For example, an order with a 1–3 business day processing period and an estimated 2–5 business day carrier transit time may take approximately 3–8 business days to arrive.

All carrier delivery dates and transit times are estimates unless expressly stated otherwise. PANELS cannot guarantee a carrier's delivery date.

ORDER TRACKING

When tracking is available for your selected shipping method, you will receive tracking information using the email address or other contact information associated with your order.

Please allow time for the carrier to receive the package and update its tracking system after a shipping label has been created.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at admin@panelsprint.com. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once fulfillment has begun.

PANELS is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to PANELS because of an incorrect or undeliverable address, we will contact you to determine the appropriate next step. Additional shipping charges may apply if the order must be shipped again.

LOST OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier disruptions, seasonal volume, transportation delays, or other circumstances outside PANELS' reasonable control.

If your tracking information shows an unusual delay or your package has not arrived within a reasonable period after its estimated delivery date, please contact us at admin@panelsprint.com.

We will review the available tracking information and help determine the appropriate next step.

A carrier delay does not automatically mean that a package has been lost. In some cases, we may need to allow the carrier's required waiting period or complete a carrier inquiry before issuing a replacement or other resolution.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location and any secure package areas.
Check with other members of your household.
Check with neighbors, building management, or front-desk personnel when applicable.
Allow a short period of time, as some carriers may update tracking shortly before final delivery.

If you still cannot locate the package, contact us at admin@panelsprint.com and we will help review the situation.

PANELS will evaluate missing-delivery claims individually based on the circumstances and available carrier information.

DAMAGED ORDERS

Please inspect your order when it arrives.

If your products arrive damaged, contact us as soon as possible at admin@panelsprint.com.

Please include:

Your order number
A brief description of the issue
Photos of the damaged product
Photos of the shipping package when the package itself was damaged

Please retain the product and original shipping packaging until we have reviewed the issue, as the carrier may require additional information or photographs.

If we determine that your order was damaged during shipment or that you received a defective or incorrect product, we will work with you on an appropriate resolution in accordance with our Return & Refund Policy.

MULTIPLE SHIPMENTS

In some circumstances, products from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate shipping confirmations and tracking information.

You will not be charged additional shipping solely because PANELS chooses to divide an order into multiple shipments unless otherwise disclosed before purchase.